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Customer Support Representative

Are you empathetic, patient, and focused on finding a solution for the customer? If you are a problem-solver and passionate about building relationships, this position might be for you!

Our ideal Customer Support Representative is:

    • Customer-centric. You put the customer first, always. Your goal is to provide a positive experience and build long-term relationships. You anticipate and understand the customer’s needs.
    • You’re an energetic, outgoing, and upbeat person who works collaboratively with the team. You’re approachable and respectable to both team members and customers.
    • You remain calm and level-headed in stressful situations. You have high emotional intelligence and are understanding, confident, and compassionate.

Responsibilities

Our Customer Support Representative values customer’s needs, communication, relationships, and teamwork. The job responsibilities include:

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing the My Hot Lunchbox business and services inside and out so that you can assist customers and answer questions.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Escalating issues as necessary and working with Account Managers to support customers.
    • Following communication procedures, guidelines, and policies.
    • Ensuring customer satisfaction and provide professional customer support.

This is a full-time position, working regular business hours (M – F, 10am to 7pm EST).

Qualifications

Required:

    • Associate degree or equivalent
    • 2+ years of call center experience or equivalent.
    • 2+ years of experience with ticketing systems, ideally Freshdesk.
    • Excellent customer service, listening, and relationship building skills.
    • Strong interpersonal, organizational, and administrative skills, and be able to effectively communicate with others.
    • Experience with difficult customers and strong conflict resolution skills.

Who is My Hot Lunchbox?

My Hot Lunchbox is a small and growing service and software company that helps schools across the country offer daily lunch to their students and staff. We partner with restaurants within the school communities we serve. We are passionate about positively impacting the lives of families and school communities by providing a full-service lunch solution that saves time and money.

Why My Hot Lunchbox?

We are looking for a successful candidate who will become an integral part of our business-development strategy. We are seeking applicants with superb organizational skills, a knack for self-management, and the ability to learn quickly on the job. The ideal candidate will display the commitment and dedication necessary to guide projects from start to finish, as well as the capacity to take ownership of tasks and proactively manage all resources involved. Ideally, candidates would also possess basic/intermediate knowledge of account management, client relations or a similar background.

We are an organization that values our team members, has a positive culture and a fun team:

    • Ability to impact the lives of those within our school communities
    • Constant opportunity for self-improvement
    • Valued as part of a growing team, your voice is heard
    • Frequent team outings and celebrations
    • Flexibility In work schedule

Compensation

This is an hourly role with a range of $22-$24 per hour + bonus opportunities for exceeding performance goals.

PTO, 10 holidays, 1 floating holiday, 3% 401k Safe Harbor Non-Elective (after 6 months), company paid health insurance, vision, and dental (immediate). Self-care monthly stipend. Additional discretionary time off given during the year – exact dates are subject to change annually.

How to Apply

First, please take our Culture Index survey!

For us to better lead and manage the strengths of the team we’re asking you to complete the following survey: https://go.cultureindex.com/p/ZC722Ifak6iUqe5Tho9X

    • There are no right or wrong answers.
    • Set aside 15 minutes with no interruptions, to read and select all the words that apply to you, for the given question.
    • For the best experience, take it on a computer, not a tablet or cell phone.

Second, please attach your resume to your CI Survey when prompted.
Note: Applicants who do not complete their CI survey or attach their resumes will not be considered.

    • Please include references either in the email or on your resume.
    • Note your annual salary expectations at the bottom of your resume.

Third, please email us at jobs@myhotlunchbox.com to let us know you’ve applied through our careers page.

Thank you for your interest in our company!